Refund policy

Return and Refund Policy

At BEESAFETY, we want you to be satisfied with your purchase. Please review the following return and refund terms before submitting a return request.

Return Period

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

Unused and unworn
In its original condition
In the original packaging
Complete with all included accessories, filters, cartridges, manuals, and components
Accompanied by proof of purchase or order information

Items that do not meet these conditions may not be eligible for return.

Respirators, Filters and Hygiene-Related Products

For health, hygiene, and safety reasons, certain respiratory protection products cannot be returned once used, worn, contaminated, or opened.

The following items are generally not eligible for return after use or opening:

Used or worn respirators
Respirators that have been exposed to dust, chemicals, vapors, fumes, or other contaminants
Opened or used filters
Opened or used cartridges
Used replacement parts that come into direct contact with the face or breathing system
Products damaged through misuse, improper storage, unauthorized modification, or incorrect installation

This restriction does not affect claims involving products that arrive damaged, defective, or incorrect.

How to Request a Return

Before returning any product, please contact us with:

Your order number
The product you wish to return
The reason for the return
Photos or other supporting information when the item is damaged, defective, or incorrect

Email: beesafety2025@outlook.com
Phone: +86 133 3290 8810

Please do not send a return without contacting us first. We will provide return instructions and the appropriate return address after reviewing your request.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Please provide your order information and clear photos or videos showing the issue when applicable.

After verification, we may offer an appropriate solution, including a replacement, replacement part, or refund.

For verified cases where the error is caused by BEESAFETY or the product arrives defective or damaged, we will cover reasonable return shipping costs when a return is required.

Return Shipping Costs

For returns based on a change of mind, incorrect selection, or other reasons not caused by BEESAFETY, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from an error by BEESAFETY or a verified product defect.

We recommend using a trackable shipping method when returning products. BEESAFETY is not responsible for return packages that are lost or damaged in transit before reaching the designated return location.

Refunds

Once the returned item is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please note that your bank, credit card provider, PayPal, Shopify Payments, or other payment provider may require additional processing time before the refund appears in your account.

Shipping charges, customs duties, taxes, brokerage fees, and other third-party charges may not be refundable unless required by applicable law.

Partial Refunds

In certain circumstances, only a partial refund may be available, including when:

An eligible returned product is missing accessories or components
The original packaging is materially damaged
The product shows signs of handling beyond what is reasonably necessary to inspect it
The returned item is not in the same condition in which it was received

Used respiratory protection products and opened consumable filters or cartridges are not eligible for a partial refund solely because they are no longer wanted.

Exchanges

If you ordered the wrong size, model, filter, cartridge, or other product, please contact us.

Where an exchange is available, the original item must meet the return eligibility requirements described above.

Depending on the circumstances, customers may be responsible for return shipping and the shipping cost of the replacement item.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will attempt to cancel the order before it enters fulfillment or is shipped. However, cancellation cannot be guaranteed once processing or shipment has begun.

If the order has already shipped, the applicable return terms will apply.

Non-Returnable Items

Unless required otherwise by applicable law, the following cannot be returned:

Used respirators
Contaminated respiratory protection equipment
Opened or used filters and cartridges
Products altered or modified by the customer
Products damaged because of improper use
Items returned outside the applicable return period
Items without sufficient proof of purchase
Clearance or final-sale products clearly identified as non-returnable at the time of purchase

Refused or Undeliverable Packages

If a package is returned because the customer refused delivery, provided an incorrect or incomplete address, or failed to collect the package, any refund may be reduced by the original shipping cost, return shipping cost, customs charges, or other costs incurred as a result.

This does not apply where the delivery problem was caused by an error on our part.

Customs and Import Charges

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, and other destination-country charges unless otherwise stated at checkout.

If an international shipment is refused because of customs charges, any refund may be reduced by shipping, return shipping, customs, and carrier charges incurred.